Data Protection, Privacy, and Security
Our Privacy Policy PH11 Keeping Your Data Safe
At PH11, your privacy is a core part of how the platform works, not an afterthought. This Privacy Policy explains the types of personal data we collect, why we collect it, how it is used, and the rights you have over your information. We want you to understand exactly what happens with your data.
Privacy at a Glance
How PH11 Safeguards Your Privacy
These are the six commitments that guide how PH11 manages personal data across the platform.
Data Encryption at Rest and in Transit
PH11 protects all stored personal data with industry-standard encryption. Account details, payment information, and transaction history are secured both at rest and while being transmitted through SSL/TLS protocols.
Your Personal Data Is Never Sold
PH11 does not sell, rent, or exchange your personal information with third parties for marketing purposes. The data we collect is used only to run your account and improve your experience on the platform.
Your Rights Are Always Honored
You can ask to view, correct, or delete your personal information at any time. Simply contact our support team, and we will act on your request as quickly as possible.
Secure Payment Transactions
Payment details processed through PH11's supported payment channels are handled by certified payment processors. PH11 does not keep full payment credentials on its own servers, so your financial information stays better protected.
Minimal Data Collection
At PH11, we collect only the personal information needed to run your account, process your transactions, and meet legal requirements. We don't gather data for no reason — every piece of information we ask for has a clear purpose.
Cookie Control
PH11 uses cookies to make your browsing experience smoother and to understand how the platform is used. You can manage your cookie preferences whenever you like. We do not use cookies to follow your activity across unrelated third-party sites.
How It Works
Your Data Journey on PH11
From the time you sign up until you withdraw, here is exactly how your personal data flows through PH11 — in a transparent and secure manner.
You Register
When you register, you provide your name, email address, mobile number, and date of birth to confirm you are at least 21 years old. We encrypt this information right away and store it securely.
Identity Verification
If verification is needed, you may be asked to upload a copy of your national ID. Our KYC team reviews it, and the document is kept in an encrypted vault that only authorized personnel can access.
You Play and Transact
We keep records of your gaming activity and transactions solely for account management, fraud prevention, and compliance with regulations.
You Request a Withdrawal
When you cash out, your payment details are sent through a secure channel to our payment processor. PH11 never keeps your full payment credentials on its own servers.
You Close Your Account
After you close your account, your personal data is retained only as long as the law requires. Once that period ends, we securely delete or anonymize the information.
Contents
Quick Summary: PH11 only collects the information it really needs, keeps it protected, never sells your data, and gives you direct control over it. The rest of this policy walks you through the details. If anything is unclear, you can reach our support team through the official platform. [email protected].
1Introduction
This Privacy Policy explains how PH11 the platform (also called “we,” “us,” or “the platform”) collects, uses, stores, and protects the personal data of players who register and use PH11. ph11.beerIt applies to all players who access the platform from the Philippines or any other jurisdiction.
We handle your personal information responsibly and with full transparency. This policy uses plain language so every player can understand exactly how their data is treated on PH11, no matter their technical background.
By registering an account on PH11, you confirm that you are at least 21 years old, that you have read and understood this Privacy Policy, and that you agree to the collection and use of your personal information as described here. This policy forms part of our Terms and Conditions. Terms and Conditions.
Our Commitment: PH11 operates under a Philippine gaming license issued by PAGCOR, and privacy is never just a legal box for us to tick. We collect only what we truly need, keep it properly secured, and give you genuine control over your own information.
2Data We Collect
PH11 collects personal information in the following categories:
Registration Data
- Complete name
- Birth date
- Email address
- Mobile number
- Username and encrypted password
- Country and city where you live
Identity Verification Data (KYC)
- National ID or passport number
- Scanned copies of your identification documents
- Proof of address documents, when needed
- A selfie or live photo for identity verification, when required
Financial Information
- The mobile banking account numbers you use for deposits and withdrawals
- Your transaction history, including deposit and withdrawal amounts and dates
- Records of bonus and promotion usage
Usage and Technical Information
- Your IP address and approximate location
- Your device type, operating system, and browser details
- Pages visited, games played, and session length
- Times you log in and records of your activity
Communications Information
- Support chat transcripts and email messages
- Feedback and survey answers, if provided voluntarily
We do not collect: Sensitive personal data such as racial or ethnic origin, political views, religious beliefs, or health information, unless you voluntarily share this during a support chat
3How We Use Your Information
PH11 uses your personal information for the following reasons:
- Account management: To create, maintain, and manage your PH11 account
- Identity verification: To verify your age and identity as required by our KYC process
- Transaction processing: To accurately process deposits, withdrawals, and bonus credits
- Fraud protection: To detect and prevent fraud, money laundering, and account misuse
- Customer support: So we can answer your questions, handle complaints, and respond to support requests.
- Legal compliance: For compliance with laws and regulations that apply to PH11.
- Platform improvement: To study how the platform is used and make the PH11 experience better.
- Responsible gaming: To monitor gaming activity and step in when needed to protect at-risk players.
- Communications: To send account updates, transaction confirmations, and promotional messages only when you have opted in.
We process your personal data based on these legal grounds: performing our contract with you (such as running your account), meeting legal obligations, pursuing legitimate interests like fraud prevention and platform security, and your consent where required.
Marketing communications: We only send promotional emails or SMS if you clearly opt in. You can opt out anytime by contacting support or using the unsubscribe link in any marketing message.
4Data Sharing
PH11 does not sell, rent, or trade your personal data. We only share your data in these limited cases:
- Payment processors: We share required financial data with our partner payment service providers so they can process your transactions. These providers are under contract to keep your data safe.
- KYC and identity verification providers: We may use third-party identity verification services for KYC checks. These partners process your data only to verify your identity.
- Game providers: Game suppliers may receive anonymised or pseudonymised data they need to run their games on PH11.
- Disclosure to regulatory and legal bodies: We will share personal data with law enforcement, regulators, or courts when required by law or a valid legal process.
- Ownership transfers: If PH11 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, but only under the same privacy safeguards set out in this policy.
No third-party ad sharing: PH11 will never share your personal data with third-party advertisers or marketing companies. If you receive unsolicited marketing that claims to be from PH11, please report it to [email protected] our support team immediately.
5Data retention periods
PH11 keeps your personal information while your account remains active and for a limited period after that, as required by Philippine law and our internal retention rules. The specific retention periods are:
- Account information: Kept for as long as your account remains open plus 5 years after you close it.
- Payment and transaction history: Stored for at least 5 years to comply with anti-money laundering regulations.
- KYC records: Stored while your account is active and for up to 5 years following account closure.
- Customer support conversations: Retained throughout your account lifetime and up to 5 years after you close your account.
- System and activity logs: Stored for up to 3 years after the support ticket is resolved.
Kept for no longer than 12 months.
6Data security measures
PH11 takes the protection of your personal information seriously. We use a mix of technical and organizational safeguards to prevent unauthorized access, loss, damage, or changes to your data. These safeguards include:
- SSL/TLS encryption for every data transfer between your device and the PH11 platform.
- Encryption of sensitive data while it is stored in our databases.
- Tight access restrictions, meaning only authorized staff can view personal data and only as much as their job requires.
- Periodic security reviews and penetration tests.
- Ways to add a second security layer to your PH11 login
- We keep your KYC documents in protected archives, and only limited staff can see the access history.
Even with all these safeguards, no online system can be completely secure. If PH11 discovers a breach that may threaten your rights or freedoms, we will contact affected players promptly and immediately work to contain the issue and fix any damage.
How you can help keep your account secure You also have a part to play. Pick a strong password, turn on two-step verification if it is offered, and keep your login details private. Our team will never ask you to reveal your password.
7About cookies on PH11
To keep the platform running smoothly, save your preferences, and understand how it is used, PH11 uses cookies and similar tracking tools. Below are the cookie types you may encounter:
- Strictly necessary cookies These are required for basic platform functions. If you block them, login sessions and safety features may not work correctly.
- Preference cookies These remember choices like your preferred language and how the site looks for you.
- Performance cookies They give us insights into player behaviour so we can make the platform better. All usage data is grouped together and stripped of personal details.
- Session-only cookies Short-lived cookies that end when you close your browser; they keep you signed in while you navigate.
PH11 does not use advertising cookies, and we do not let third-party advertisers place cookies on the platform. You can control cookie preferences through your browser. But if you disable essential cookies, some parts of the platform may not work.
8Your privacy rights
As a PH11 player, you are entitled to these rights regarding your personal data:
| Right | What this means | How to request it |
|---|---|---|
| Access to your data | Request a copy of your personal data in our records | Send us an email [email protected] |
| Correction of details | You can ask us to correct any personal details that are inaccurate or incomplete. | Send us an email [email protected] Some details can also be updated directly through your account settings. |
| Right to deletion | You can request that we erase your personal data, subject to any legal retention obligations we must follow. | Send us an email [email protected] |
| Right to restrict processing | You can ask us to limit how we process your data in certain situations. | Send us an email [email protected] |
| Data portability | You can receive your personal data in a structured, machine-readable format. | Send us an email [email protected] |
| Right to object | You can object to processing that is based on legitimate interests. | Send us an email [email protected] |
| Right to withdraw consent | You can withdraw your consent for marketing communications at any time. | Use the unsubscribe link in our emails or contact support to do this. |
We aim to answer every data rights request within 30 days. If a request is particularly complex, we may take an additional 30 days; we will inform you of the extension and explain why it is needed.
9Minors' Privacy
PH11 is strictly for adults aged 21 and over. We do not knowingly collect personal data from anyone below 21. If we learn that a player is under 21, we will immediately suspend the account, delete the personal data, and return any deposits where applicable.
If you believe that someone under 21 has registered on PH11, please contact our support team immediately. [email protected]You can reach us through the official support channels listed on the platform.
For parents and guardians: If you are worried about a young person accessing online gaming platforms, we suggest using parental control software and having an open conversation about responsible gaming. Responsible Gaming Visit the responsible gaming page for more resources.
10Updates to This Policy
PH11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the “Last Updated” date at the top of this page.
Whenever we make material changes to the way we handle your personal data, we will inform you ahead of time through email or an on-site notice before the updated terms take effect. We encourage you to check this Privacy Policy from time to time so you always know how your information is being protected.
If you keep using the PH11 platform after this Privacy Policy has been updated, it means you accept the revised version.
11Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how PH11 processes your personal data, feel free to reach out to our team:
- Email: [email protected]
- Live Chat: Available around the clock through the chat icon on the PH11 platform.
- FAQ: Check out our FAQ page for quick answers to common privacy questions
We aim to reply to all privacy-related enquiries within 48 hours. For formal requests involving your data rights, we will acknowledge your message within 5 business days and give you a full response within 30 days.
We are here to help: Privacy can seem complicated, but we want to make it easier for you. If you are ever unsure what information we keep or how we use it, just ask—our support team is trained to assist you and will give you a clear answer.
Play Confidently
Keep Your Data Protected – Join PH11 Today
Register in under two minutes, fund your account using a supported payment method, and play with confidence knowing your personal data is encrypted, never sold, and fully under your control. Players must be 21 or older. Please play responsibly.
