Terms and Conditions PH11 Platform Rules

1Accepting These Terms

These Terms and Conditions govern your access to and use of the PH11 platform, including all games, wallet features, promotions, and support services available at ph11.beer. ph11.beerWhen you register an account, make a deposit, or place a bet on PH11, you confirm that you have read, understood, and agreed to be bound by these Terms.

PH11 is operated under a Philippine gaming license issued by PAGCOR, and these Terms apply to all players accessing the platform from the Philippines. If you access PH11 from a jurisdiction where online gaming is prohibited, you do so at your own risk and PH11 accepts no liability in that regard.

PH11 may update or revise these Terms whenever necessary, in line with applicable Philippine regulations. Once any changes are posted, continuing to use the platform means you accept the revised Terms. For significant updates, we will notify you by email or through an on-site notice.

2Eligibility

To create an account and access PH11, a licensed online gaming platform in the Philippines, you need to satisfy every requirement below:

• You must be at least At least 21 years oldPH11 enforces a strict 21+ policy and may verify your age during registration and at any time after that.
• You must be an individual person. Business or corporate accounts are not allowed.
• You must not be a current employee, contractor, or immediate family member of anyone working for PH11.
• You must not be under any self-exclusion order from PH11 or from any other gaming operator.
• You must have the legal capacity to enter into a binding agreement under the laws that apply to you.

PH11 may ask you to submit proof of age, identity, or address at any time. If you fail to provide acceptable documents within a reasonable period, we may suspend your account and hold your funds until verification is completed.

3Account Registration

Each player is allowed to have a single account. one account only On the PH11 platform, duplicate accounts are strictly prohibited. If you create more than one account, all associated accounts will be closed and any balances in them will be forfeited.

During registration, you must provide accurate, complete, and current information. This includes your full name, date of birth (to confirm you meet the 21+ age requirement), email address, and mobile number. Giving false or misleading details is a breach of these Terms and can lead to immediate account closure.

Account Security

You are solely responsible for keeping your username and password confidential. PH11 will never ask for your password via email, live chat, or any other channel. If you think your account has been compromised, contact our support team immediately.

Any activity performed under your account credentials is your responsibility, whether or not you authorised it. PH11 cannot be held liable for losses resulting from unauthorised access if you failed to take reasonable steps to protect your login details, such as using a strong password and not sharing it.

KYC Verification

PH11 operates a Know Your Customer (KYC) process that follows standard industry practice. You may be asked to submit a copy of your national ID, passport, or another government-issued identification document. Withdrawal requests above certain thresholds will require completed KYC verification before any funds are released.

4Deposits and Payments

PH11 accepts deposits via the supported payment methods shown in your account. Please check your account for the current list of available payment options, as these may change depending on your location and account status.All transactions are processed in Philippine Peso (PHP). Finance / Wallet Minimum and maximum deposit limits are displayed in the deposit section of your account and may be updated from time to time.

In most cases, your deposit is credited to your PH11 wallet right away. If it does not show up within 30 minutes, contact our support team and have your transaction reference number ready so we can look into it promptly.

Deposit Conditions

• You may only deposit using a payment method that is under your own name.
• Deposits from third parties are strictly prohibited. If we identify a deposit coming from a third party, it will be returned and your account may be suspended.
• PH11 will not add any deposit fees, but your mobile banking provider may still charge its own transaction fees.
• Mistaken deposits cannot always be reversed. If you believe you made an incorrect deposit, contact support as soon as possible.

5Withdrawals

Withdrawals are sent back to the same payment method you used for your most recent deposit. PH11 will never pay out to a third-party account.

Standard withdrawal processing times are as follows:

• bKash: Within 1–4 hours after approval
• Nagad: Within 1–4 hours after approval
• Rocket: Within 2–6 hours after approval
• Bank Transfer: 1–3 business days

Withdrawal requests submitted during peak hours or outside standard business hours may take slightly longer. PH11 will always communicate any delays proactively.

Withdrawal Conditions

• Your account must be fully KYC-verified before we can process withdrawals that exceed the standard threshold.
• You need to complete all active bonus wagering requirements before withdrawing funds that came from a bonus.
• PH11 reserves the right to carry out additional security checks on withdrawal requests, especially for large amounts or accounts with unusual activity patterns.
• You can check the minimum withdrawal amount in your Finance / Wallet section. Please note that this amount may change from time to time.

6Bonuses and Promotions

PH11 offers a range of bonuses and promotions for new and existing players aged 21 and above. Each offer has its own specific terms, and the general bonus conditions below also apply to all bonuses.

General Bonus Conditions

• Bonus funds are kept in a separate bonus wallet. They cannot be withdrawn until you meet the applicable wagering requirement.
• The wagering requirement is computed as a multiple of the bonus amount. For example, a 20x requirement means you need to wager 20 times the bonus value before the bonus becomes withdrawable cash.
• Different games may contribute differently toward the wagering requirement. The exact contribution rates are stated in the terms of each individual bonus.
• Every bonus has an expiry date. If you do not use the bonus funds within the specified period, they will be automatically forfeited.
• Only one bonus can be active at a time, unless the promotion terms state otherwise.

Bonus Abuse

PH11 treats bonus abuse as a serious violation. Bonus abuse includes, but is not limited to, creating multiple accounts to claim the same bonus, using automated tools or scripts to meet wagering requirements, and placing bets that are designed to exploit bonus terms in a way that secures a profit regardless of the outcome. If our team finds that an account has been used for bonus abuse, the account will be suspended and all related bonus funds will be forfeited. We may also take further action in line with our platform policies. We encourage all players to play responsibly and stay within their limits.

7Game Rules and Fair Play

All games available on the PH11 platform are covered by these game integrity rules. Astar Live, Super Keno, Table Tennis, Rise of Apollo, Cannon FishingThis covers every game category and title shown on the site. Judo Each of them runs on certified random number generation (RNG) or live dealer systems supplied by licensed game providers.

Once the system confirms a game result, it is final. PH11 cannot change the outcome after it has been determined. If you think a result is wrong because of a technical error, contact support within 24 hours and provide the game round ID.

Technical Malfunctions

If a technical malfunction affects a game round, PH11 may void the affected bets and return the stakes to players. The decision is final. PH11 is not liable for losses caused by technical issues beyond our reasonable control, such as internet connection problems on the player’s side.

Betting Limits

Every game has minimum and maximum bet limits, and these are shown inside the game interface. PH11 may adjust the betting limits at any time without prior notice.

8Prohibited Conduct

The following activities are strictly prohibited on PH11. If you engage in any of them, your account will be suspended immediately and you may face legal action:

• Using automated software, bots, or scripts to access the platform or its games.
• Attempting to hack, reverse engineer, or interfere with the platform’s software or infrastructure.
• Colluding with other players to gain an unfair edge.
• Using PH11 for money laundering or any other illegal financial activity.
• Using fake identity details or pretending to be someone else
• Creating multiple accounts just to abuse bonuses or promos
• Threatening, harassing, or abusing PH11 staff or other players
• Taking advantage of software bugs or glitches to make money — any winnings earned this way will be cancelled

9Account Suspension and Closure

PH11 may suspend or permanently close any player account at its discretion, with or without prior notice, under the following situations:

• Violation of any part of these Terms and Conditions
• Suspected fraud or money laundering
• Not completing KYC verification within a reasonable period
• Giving false or misleading information during registration or verification
• Abusive, threatening, or harmful behavior toward other players or PH11 staff
• A request from a regulatory body or law enforcement agency

If an account is suspended while under investigation, all funds in it will be frozen until the review is finished. If no violation is found, the account will be restored and the funds released. If a violation is confirmed, the funds may be forfeited partially or in full.

If you want to voluntarily close your account, you may contact PH11 support. [email protected]Any remaining balance will be returned to your registered payment method after the standard verification checks.

10Responsible Gaming

As a PAGCOR-licensed platform for players aged 21 and above, PH11 is committed to responsible gaming and takes player protection seriously. From your account dashboard, you can access several tools that help you manage your gaming activity, including:

• Deposit limits Set daily, weekly, or monthly limits on your deposits.
• Time limits per session Get a notification when you have been playing for a set period
• Reality checks See regular reminders that display how long you have been playing and your current net position for that session
• Cooling-off periods Step away from the platform for a short break without needing to close your account
• Self-exclusion Choose to self-exclude from PH11 for a temporary period or permanently

If you are worried about your own gaming habits or those of someone you know, please visit our Responsible Gaming page or contact our support team directly. Our support specialists are trained to help and will treat every conversation with complete confidentiality.

11Privacy and Data Protection

PH11 collects and processes personal data in line with our Privacy PolicyPrivacy Policy, which forms an integral part of these Terms and Conditions. By creating an account, you agree to the collection and use of your personal data as described in that policy.

Your personal data is used to run your account, process deposits and withdrawals, verify your identity, meet legal requirements, and improve the overall PH11 experience. We never sell your personal information to third parties. Any data sharing is limited to trusted service providers who help operate the platform, and only the minimum information needed for those tasks is shared.

You can request access to the personal data PH11 holds about you, ask for corrections, and request deletion where applicable. To exercise any of these rights, reach out to us through the official contact channels listed on ph11.beer. [email protected].

12Limitation of Liability

To the maximum extent allowed by applicable law, PH11's total liability to any player in relation to the use of the platform shall not exceed the total amount that player deposited during the 30-day period immediately before the event that triggered the claim.

PH11 will not be responsible for:

• Lost profits, lost revenue, or unrealized savings.
• Indirect, consequential, or special damages.
• Losses caused by internet connection problems, device failures, or outages in third-party services.
• Losses caused by a player's failure to comply with these Terms.
• Delays or failures in performance caused by events outside our reasonable control.

These Terms do not remove or limit PH11's liability for fraud, death, or personal injury caused by our negligence, or for any other liability that cannot be excluded under law.

13Updates to These Terms

PH11 reserves the right to update these Terms and Conditions at any time. When we make changes, we will update the “Last Updated” date at the top of this page. If the changes are significant, we will also notify players by email or through an on-site notice.

You are responsible for checking these Terms regularly. If you continue using the PH11 platform after any changes are published, that continued use means you accept the revised Terms. If you do not agree with a change, stop using the platform and contact support to close your account.

14Contact Us

For questions about these Terms and Conditions, or to raise a complaint or dispute, contact the PH11 support team:

• Email: [email protected]
• Live Chat: Available around the clock through the chat icon on the PH11 platform.
• FAQ: Check out our FAQ page for quick answers to common questions

PH11 aims to respond to all support inquiries within 2 hours. Formal complaints are acknowledged within 24 hours and, whenever possible, resolved within 5 business days.